Zomato tells customer 'please have it' after sending wrong chicken dish
PTC News Desk: In a bizarre incident, Zomato sends wrong order to a student in Hyderabad and later urges to please have the dish when she raised the issue with the company. The student who placed the order shared her frustrating experiencing over X (formerly Twitter) describing the event as disappointing.
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The strange series of events unfolded when Hyderabad-based woman Ananya ordered chicken manchurian through Zomato. The restaurant instead sent her chicken 65 through the food delivery platform. The 19-year old flagged the discrepancy with a Zomato customer care representative, however it failed to address the issue instead asked the customer to “please have” the incorrect dish delivered to her.
According to a screenshot of her conversation with a Zomato representative that she shared on X, Ananya wrote: “I ordered chicken manchurian, not chicken 65.” After a gap of five minutes, the customer care executive replied: “We request you to please have it… we are sure you will love it.”
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The exchange of conversation has sparked fresh amusement on the social media with prompting frustration as well as hilarious burst of comments. However Zomato quickly responded to the post with its standardised response, writing: “Hi Ananya, we’re truly sorry for the trouble you have faced. This is not the kind of experience we ever wanted for you. Shoot us a DM with your registered phone number/ order ID, and we'll get things sorted at the earliest.”
- With inputs from agencies
