'Worst airline award goes to...': Actor Surbhi Chandna slams airline for 'mental harassment'
PTC News Desk: Television actor Surbhi Chandna came down heavily on budget airline Vistara and accused the airline of "mental harassment". The actor claimed her priority luggage was misplaced and a ground staff member misbehaved with her at Mumbai airport.
Vistara has assured the actor that her complaint will be taken seriously.
On Saturday, Chandna slammed Vistara in a series of social media posts.
"The WORST AIRLINE award goes to @airvistara. A priority bag was offloaded for reasons best known to them. They have wasted the entire day and I still have not been assured if the bag has reached the mum apt or no. False promises by the incompetent staff horrible delays by airline," Surbhi Chandna posted on X (formerly Twitter).
The airline responded quickly, requesting her booking details to resolve the issue.
Taking to Instagram, the actor also shared a story. "They are not sure if they can even arrange a vendor to send the bag in case they locate it all this after they have mentally tortured me. False promises by the incompetent staff has caused mental harassment...horrible delays by the airline...I suggest you'll to think a 100 times before you fly this pathetic airline," it read.
In another post, she accused a Vistara ground staff member of being "extremely rude" at the Mumbai airport.
"Deepika Pawar - @Vistara Mumbai airport ground staff is extremely unprofessional & undertrained and was unapologetic of the situation. Extremely rude in her approach straight up said 'we do not know when your bag will come and we cannot commit anything'. Also when asked about delivery, she said 'my vendors are occupied and I will not be able to deliver the bag to you. It will be better if you come to pick it up. This is the pathetic staff and service of the airline when they are at fault," she added.
Vistara quickly responded to her post on X, saying, "Hi Ms. Chandna, we are having this checked. Please be assured we will have this addressed on priority."
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