IndiGo revises menu: Dissatisfied passenger slams airline for not providing beverages separately, IndiGo responds
IndiGo revises menu: IndiGo Airlines has recently changed its in-flight menu by stopping serving individual cans onboard flights and that passengers have the option to get a complimentary glass of juice or coke on purchase of any snack.
Dissatisfied over the revised menu, a passenger slammed IndiGo Airlines by taking to his X handle (former Twitter) and pointed out the dissatisfied services of airlines of not serving beverages in cans onboard flights. The airline has made it obligatory to also buy a snack, regardless of whether you want it or not.
Slamming IndiGo for this decision, the individual commented that it did not reflect a commitment to 'customer centricity.'
Dissatisfied passenger D Prasanth Nair posted pictures of Indigo's revised menu. The menu mentions that beverage options are only available as part of a combo, forcing passengers to forgo standalone purchases. He wrote, "Recently took an IndiGo flight. Surprised to find that they don't sell tea/ coffee separately. Given that many pax would want just to have a tea/coffee, one would need to buy a snack beverage for 200/, effectively meaning a tea/ coffee will cost 200/. Definitely not an example of customer centricity."
Recently took an IndiGo flight. Surprised to find that they don't sell tea/ coffee separately.
Given that many pax would be wanting to just have a tea/coffee, one would need to buy a snack beverage for 200/, effectively meaning a tea/ coffee will cost 200/
Definitely not an… pic.twitter.com/6h3G6hXEjO — D Prasanth Nair (@DPrasanthNair) December 10, 2023
The post is doing rounds on Internet and people were quick to drop comments.
IndiGo spokesperson said the airline has revamped its services to provide an efficient, sustainable, and affordable snack experience.
Responding to the tweet, IndiGo wrote, "Sir, we have revamped our services to provide an efficient, sustainable, and affordable snack experience. This initiative aligns with our commitment to Go Green. Our customers may now enjoy a complimentary beverage with any snack purchased on board."
- With inputs from agencies
