Indian Railway announces integrated Rail Madad Helpline number
To mitigate the inconvenience over multiple helpline numbers for grievances and enquiry during train travel, the Indian Railway has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey.
As the new helpline number 139 (Rail Madad Helpline) will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Indian Railways for all their queries during the travel.
Also Read | Punjab Budget 2021 Highlights: FM Manpreet Singh Badal unveils govt’s last Budget
Last year, several Railway grievances helplines were discontinued. Now, Helpline no. 182 would also be discontinued from 1.4.21, and merged into 139.
The Helpline 139 will be available in a total of 12 languages while the passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing * (asterisk).
Also Read | Protesting farmers observe ‘Black Day’ today to mark 100 days of agitation
Meanwhile, there is no need of a smartphone to call on 139, thus, providing easy access to all mobile users.
As announced by Indian Railways, the menu of 139 Rail Madad Helpline number is as under:
• For security and medical assistance, you need to press 1, which connects immediately to a call center executive.
• For enquiry, passenger has to press 2 and in the sub menu, information regarding PNR status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheel chair booking, meal booking can be obtained.
• For general complaints, press 4
• For vigilance related complaints, press 5
• For Parcel and goods related queries, press 6
• For IRCTC operated trains queries, press 7
• For status of complaints, press 9
• For talking to call center executive, press *( asterisk)
Click here for latest updates on Twitter.
-PTC News
