Delhi Govt locks RTO office, launches faceless transport services
Delhi Chief Minister Arvind Kejriwal on Wednesday launched faceless transport services on Wednesday.
Under this initiative, 33 transport services will go completely faceless and online from today, except for driving tests and fitness tests for vehicles. During the launch, Kejriwal locked the doors of the IP Estate Regional Transport Office (RTO).
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"After the introduction of faceless transport services, the Delhi Government has shut down its four RTOs. Apart from the IP Estate RTO, RTOs in Sarai Kale Khan, Janakpuri and Vasant Vihar have also been closed," Kejriwal said.
On the occasion of the launch, the Chief Minister also recalled the hardships faced by citizens in availing transport services. "Earlier, gaining transport services used to be an issue of concern. People used to get tensed about approaching so many people, middlemen," he said.
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"But in 2015, our government started some minor reforms. In 2018, we started doorstep delivery of a variety of services, which was a revolutionary reform. Our agents came at people's doorsteps and helped them out with procedures and got services delivered at their home," recalled Kejriwal.
Transport Minister Kailash Gehlot was also present at the launch. He said these services would soon be available all over India and highlighted the success of its trials. "We started its trials from February 19. More than 3 lakh requests were handled in the last five months of the trial with a success rate of more than 80 per cent," Gehlot said.
The Transport Department of the Delhi Government has issued standard operating procedures (SOP) detailing how these faceless services can be availed. The SOPs also contain the name of all services.
What are those faceless services?
List and faceless services comprise the renewal of driving license, learning licences, transfer of ownership, duplicate registration certificate, fresh permit from goods and passenger vehicles, international driving permit, change of address, hypothecation termination etc.
-PTC News with inputs from ANI
