PTC Web Desk: IndiGo Airlines has issued an apology to a woman passenger who discovered a worm in the sandwich served to her during a flight from Delhi to Mumbai. The incident sparked concern and raised questions about the airline's commitment to passenger health and safety.
Expressing her dismay, the passenger, a Public Health professional, took to Instagram to highlight the issue. She not only vowed to file an official complaint, but also expressed worry about the potential health risks posed to other passengers, including children and the elderly, if they consumed the compromised food.
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She emphasised the prior notification to the flight attendant regarding the substandard quality of the sandwich, raising concerns about why the attendant continued serving it to other passengers despite being aware of the issue. Her primary request was not for compensation, but for assurance that passenger safety and well-being remain the airline's top priority.
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In response, IndiGo Airlines released a statement expressing regret over the incident. The airline acknowledged the passenger's concerns and assured a thorough investigation into the matter. They emphasised their steadfast dedication to upholding the highest standards of food and beverage services on their flights.
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IndiGo's investigation revealed that upon learning of the issue, their crew immediately halted the serving of the specific sandwich in question. The airline assured that they are working closely with their catering service provider to implement corrective measures and prevent any recurrence of such incidents. They apologised sincerely for any inconvenience caused to the affected passenger.
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